Job Posting | Education & Customer Service Coordinator

 

About Event Leadership Institute

The Event Leadership Institute provides progressive online education, training and professional development programs for event & meeting industry professionals. With an extensive on-demand video class library, as well as instructor-led professional development courses, group training, webinars and more, ELI strives to advance the industry by creating learning opportunities for industry professionals.
Learn more here: http://www.eventleadershipinstitute.com

About The Position

The Education & Customer Service Coordinator is an integral part of the Event Leadership Institute providing administrative, instructor, and customer support. This role is responsible for coordinating and managing ELI’s educational programs throughout the year, overseeing corporate and collegiate programs, and effectively communicating with customers and learners. The Education & Customer Service Coordinator takes a lead role in responding to sales and support inquiries, setting excellent customer service standards and response times, maintaining accurate records and reports, as well as assisting the President with administrative and other tasks as needed. Duties may shift over time.

 

Responsibilities

Responsibilities include, but are not limited to the following:

Academic Program Services

  • Plan and schedule webinars, on-demand and certificate courses, and other services.
  • Manage, maintain and implement a master schedule of courses and education content.
  • Collect data and conduct surveys on all areas of program activities for evaluation of program effectiveness, and provide reports to management and faculty.
  • Manage and maintain content in ELI’s learning management system, including courses, lessons, activities, quizzes, exams and other components, student communication and forums, help centre and articles, as well as ELI’s video library.
  • Coordinate and manage ELI’s video editor to edit video content.
  • Provide counsel to faculty, staff and students on policies, procedures and services.
  • Supervise, train, evaluate, schedule and determine priorities for assigned staff or vendors.
  • Organize and/or attend seminars/webinars and workshops as needed to provide support to students or faculty.
  • Maintain necessary records/files on programs to monitor academic progress.
  • Manage the CMP Preferred Provider Program with the Events Industry Council and other accreditation or industry certifications.
  • Manage the student examination process including coordination of proctoring services and credential distribution.
  • Provide implementation and ongoing customer support to group, corporate and collegiate programs.
  • Monitor student progress and reach out to learners and faculty when required.

Administrative

  • Assist ELI’s president with administrative and other tasks
  • Schedule and coordinate meetings with clients and ELI’s President
  • Manage ELI’s learning management systems, credentialing, proctoring, and other software and systems.
  • Coordinate and manage faculty reporting and payments with ELI’s accounting department.
  • Manage various databases, analytics and compile weekly reports
  • Prepare invoices and manage accounts receivables

Customer Service & Learner Support

  • Answer and respond to incoming sales inquiries and support requests through phone calls, emails, website live chat sessions, social media channels, and follow up as required
  • Process support requests by providing information or solutions and taking appropriate steps to resolve any issues
  • Provide excellent customer service in order to develop long-lasting relationships with customers, learners, faculty and industry professionals
  • Maintain and follow up with group training and collegiate accounts during the course of their programs

 

Requirements

  • Experience in administration and/or executive assistant roles
  • Proficient with Microsoft Office and specifically Excel
  • Excellent writing, editing and verbal communication skills.
  • Strong organizational, time and project management skills with the ability to multitask and meet deadlines.
  • Proven ability to work independently and take initiative, as well as within a team.
  • A passion or interest in the special event and meetings industries.
  • Experience in or the ability to easily and quickly learn technology and software platforms such as ELI’s Learning Management System and ecommerce systems, LiveChat, ActiveCampaign, WordPress, etc.
  • Administrative and customer service experience is a plus.

 

What ELI Offers

  • Flexible work schedule with option to work remote
  • Positive work environment to develop your skills as a manager.
  • Relaxed team with a fun company culture.

Location

This is a remote position. You must have access to a secure computer with appropriate software such as Microsoft Office, a webcam with a microphone, and reliable internet.

 

Hours

This is a full-time position (40 hours per week), Monday through Friday, excluding Statutory Holidays. Some evening and weekend work may be required.

 

How To Apply

Send an email to [email protected] with your resume and cover letter attached.